Frequently Asked Questions about ZO Skin Health Products

What is the ZO Skin Health brand?

ZO Skin Health is a luxury cosmeceutical brand founded by Dr. Zein Obagi, a dermatologist and world-renowned expert in skin health. The brand offers a wide range of products and treatments designed to improve and maintain skin health using advanced active ingredients and technologies.

 

What is the difference between ZO Skin Health and Obagi Medical?

Although both brands were founded by Dr. Obagi, ZO Skin Health is a more innovative brand that was launched in 2007. It focuses on a holistic approach to skin health and is suitable for a wide range of skin conditions.

 

For whom are ZO Skin Health products suitable?

ZO products are suitable for almost all skin types and conditions: oily, dry, sensitive skin, acne, pigmentation, wrinkles, and sun damage. It's important to individually tailor the products, which is why we provide professional consultation.

 

Do ZO Skin Health products contain harmful ingredients?

ZO formulas are based on high-quality and active ingredients. They are generally free from controversial substances like parabens, sulfates, and synthetic fragrances. However, it is always recommended to check the full ingredient list of each product.

 

Are ZO products safe to use during pregnancy or breastfeeding?

Some ZO products are not recommended for use during pregnancy and breastfeeding, especially those containing retinol. It is important to consult with a doctor or certified aesthetician before use.

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Where can I buy ZO Skin Health products in Israel?

ZO products are sold exclusively through authorized aestheticians and dermatologists. KAYLA DANIEL is a licensed and leading distributor of the brand in Israel, which guarantees 100% original products with all required certifications.

 

Are ZO Skin Health products expensive?

The prices of ZO products in Israel are uniform and regulated among all authorized distributors. With us, you get the official price, along with unique advantages you won't find elsewhere: free express shipping and a free facial mask with every order.

 

What are the benefits of buying from skinbymichaela.co.il/zo-skin-health?

In addition to the official prices, we offer the best service:

• Personal and professional consultation by a certified aesthetician.

• Fast and free express shipping throughout the country (usually within 1-3 business days).

• A luxurious facial mask as a gift with every order.

 

How long will it take to receive my ZO order?

We commit to fast express shipping throughout the country, usually within 1-3 business days only. In the central region, delivery might even be on the same business day.

 

What is your return and exchange policy?

According to Ministry of Health guidelines, cosmeceutical products cannot be returned or exchanged after they have been opened. If you have any questions, please contact our customer service for assistance.

 

What kind of mask do I get as a gift with every purchase?

With every order on our website, you will receive a unique facial mask as a gift that suits your skin's needs. This is a great opportunity to try additional products and enjoy a luxurious skincare experience.

 

Do you have a physical store?

Products can be picked up by prior arrangement from our clinic in Kfar Saba, where you can also receive personal and professional consultation.

 

Are there any discounts or special offers on ZO products?

ZO product prices are uniform and regulated. We offer unique value in the form of free express shipping and a facial mask as a gift with every order. We recommend following us on social media for updates on special benefits.

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How do you treat acne with ZO Skin Health products?

ZO has a variety of powerful acne solutions, based on ingredients like benzoyl peroxide and salicylic acid. Products such as Oil Control Pads and Acne Control treat bacteria, clear pores, and reduce inflammation. We would be happy to tailor the right skincare routine for you.

 

How long does it take to see results from using ZO products?

Results vary, but you can usually see initial improvement within just a few weeks. Significant improvement in skin condition, pigmentation, and wrinkle reduction takes several months of consistent use.

 

What do I do about skin peeling from ZO products?

Mild peeling and redness in the first few weeks is a normal phenomenon that indicates skin cell renewal. It is part of the adjustment process. In our personal consultation, we will provide you with precise instructions on how to handle these effects and improve your skin's tolerance.

 

How do I incorporate ZO retinol into my skincare routine?

ZO's retinol products, like Wrinkle + Texture Repair, are concentrated and effective. They should be incorporated gradually in the evening, and it is crucial to use sunscreen daily. In our personal consultation, we will ensure you start using them correctly and safely.

 

How do you lighten pigmentation spots with ZO products?

ZO has a variety of lightening products and treatment kits containing ingredients like retinol, vitamin C, and alpha-hydroxy acids (AHAs), which work to lighten dark spots and even out skin tone.

 

What is the difference between Exfoliating Cleanser and Hydrating Cleanser?

Exfoliating Cleanser contains salicylic acid and is suitable for oily skin, while Hydrating Cleanser contains moisturizing ingredients and is suitable for dry and sensitive skin.

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How do I know if a ZO product is right for me before purchasing?

ZO products are highly concentrated, and correct matching is the key to success. We offer phone or WhatsApp consultations with a certified aesthetician to tailor a precise skincare routine for you.

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Why is ZO's Daily Power Defense considered a powerful protective cream?

The Daily Power Defense contains encapsulated retinol, an antioxidant, DNA repair enzymes, and peptides, which work to protect the skin from environmental damage, strengthen the skin barrier, and improve its overall appearance.

 

What does ZO's Exfoliating Polish do for the skin?

The Exfoliating Polish contains fine magnesium crystals that gently polish the skin and remove dead skin cells. This physical exfoliation renews the skin, improves the absorption of other products, and gives it a smooth, radiant look.

 

Can ZO Skin Health products reduce the appearance of acne scars?

Yes, products containing retinol, acids, and antioxidants help accelerate skin cell renewal, which can significantly improve the appearance of acne scars.

 

Are ZO products suitable for sensitive skin?

Yes, ZO has a range of gentler products, such as hydrating cleansers and soothing creams, designed specifically for sensitive skin. It is always important to get a personal consultation to avoid irritation.

 

What are the benefits of retinol in ZO products?

Retinol is a powerful ingredient known for its ability to renew skin cells, reduce wrinkles, improve skin texture, and treat pigmentation. ZO products contain retinol in various concentrations to suit every skin condition.

 

Are there any ZO products suitable for the eye area?

Yes, ZO has products specifically developed for the delicate area around the eyes, such as Eye Brightening Crème, which helps reduce fine lines, dark circles, and puffiness.

 

What is the difference between the various ZO sunscreens?

ZO sunscreens differ in texture and finish: Sunscreen + Primer offers high protection and also serves as a makeup base; Daily Sheer Broad-Spectrum SPF 50 is a lightweight, fast-absorbing cream; Smart Tone Broad-Spectrum SPF 50 offers a subtle tint that adapts to all skin tones.

 

Are ZO products recommended for mature skin?

Absolutely. ZO products are especially suitable for treating signs of aging such as wrinkles, loss of firmness, and age spots. They contain active ingredients that help renew and restore mature skin.

 

What is the difference between Wrinkle + Texture Repair and Radical Night Repair?

Wrinkle + Texture Repair is a product for daily use, while Radical Night Repair is an intensive treatment product with a very high concentration of retinol for more powerful results.

 

What is the use of Recovery Crème?

The Recovery Crème is a rich moisturizing cream specifically designed to soothe and nourish dry, sensitive, and irritated skin. It helps in the recovery of the skin's barrier.

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Can I get a consultation from you even if I haven't bought from you?

Yes, we are always happy to provide a professional consultation without obligation. You can contact us at any time.

 

What happens if I have an allergic reaction to a product?

In case of an abnormal or serious reaction, you should immediately stop using the product and contact us for consultation. We will provide you with precise instructions and professional support.

 

How can I contact customer service?

You can contact our customer service by phone, WhatsApp, or using the contact form on our website.

 

What is your professional consultation process?

The consultation process includes an in-depth phone or WhatsApp conversation where we analyze your skin condition, understand your goals, and accordingly build a personalized skincare routine for you.

 

Do you conduct video consultations?

Yes, you can schedule a video consultation with Michaela, a certified medical aesthetician, to get a precise recommendation.

 

Do you conduct consultations outside of business hours?

We offer flexibility in scheduling consultations. You can contact us to arrange a call even during non-standard hours.

 

How do I file a complaint about a product?

For any question or complaint, you can contact our customer service by phone, WhatsApp, or email. We will do our best to handle your request quickly and efficiently.

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Are there ZO Skin Health treatment kits?

Yes, ZO has several treatment kits tailored for specific skin concerns, such as the Getting Skin Ready®, Anti-Aging Program, and Acne Prevention + Treatment Program kits. These kits offer a complete and complementary skincare routine.

 

Are ZO products suitable for men?

Yes, ZO products are suitable for both women and men. Men can especially benefit from products that address oiliness, acne, or aging.

 

Are ZO products vegan?

Most ZO products are vegan, but it is always recommended to check the full ingredient list of each specific product.

 

Do you conduct animal testing?

No, ZO Skin Health does not conduct animal testing.

 

What is the shelf life of products after opening?

Each product has a symbol of an open jar with a number inside (e.g., 12M), which indicates the number of months the product is valid after opening.

 

How can I track my order?

After placing your order, you will receive a WhatsApp message with a tracking link, so you can follow the status of your shipment.

 

What is the most important tip for using ZO products?

The most important tip is to be consistent with the routine that was built for you. ZO products are designed for regular use to achieve long-term results.

 

How do I get the most out of each product?

To get the most out of each product, it is important to use it according to the instructions you received in the consultation, incorporate it into a proper routine, and use it consistently.